At Backbenchers India, we want you to be fully satisfied with your purchase. Please review our policy below to understand eligibility and process details.
Items are eligible for return and refund within 7 days of the purchase date.
To qualify, items must be unused, in original packaging, and in the same condition as received.
Returns can be initiated online by contacting our customer service team at hello@backbenchers.biz.
Once approved, you’ll receive return instructions. Ensure the item is packed securely to avoid damage.
Return shipping costs are the customer’s responsibility, unless the item received is defective or damaged.
Eligibility Review: Backbenchers India reserves the right to evaluate the item’s condition upon return before approving any refund.
Approved refunds are issued to the original payment method.
In some cases, deductions for restocking fees or return shipping may apply.
Refunds are processed within 3-7 business days after we receive and inspect the returned item.
You will be notified via email regarding the approval or rejection of your refund.
Customized or personalized products are non-refundable unless found defective or damaged upon receipt.
For assistance with returns, please reach out to our customer support team at hello@backbenchers.biz.